Report, investigate and close incidents with a full evidence trail.
Log safety, quality and security incidents in seconds, classify them by type and severity, drive the corrective action to completion, and capture what the organisation learned.
What Incident Management gives you
Incident register
Every incident gets a reference number, a type, a severity, a location and a reporter, so the register is searchable from day one.
Configurable types & severities
Define the incident categories and severity levels your industry uses. Change them at organisation or site level without touching existing records.
Corrective actions built in
Raise corrective and preventive actions straight from the incident. A corrective action must be completed before the incident can close.
Investigation notes & evidence
Record what happened, attach photos and documents, and keep the investigation history on the incident record.
Notifications & escalation
Owners, managers and stakeholders are told when an incident is raised, actioned and closed, by email and in the app.
Dashboards & reports
Track incidents by type, severity and department, and export a branded PDF incident report for management or regulators.
How it runs, end to end
- Report
- Investigate
- Act
- Close
- Learn
- 1
Report
Log the incident with type, severity and location.
- 2
Investigate
Record findings and attach supporting evidence.
- 3
Act
Assign corrective and preventive actions with due dates.
- 4
Close
Verify the corrective action and close the incident.
- 5
Learn
Turn the outcome into a lesson learned.
Works with the rest of your compliance program
Every module shares the same people, sites, notifications and action hub, so records stay connected rather than isolated.
Audit Management
Weighted templates, scheduling, on-site execution, evidence and scored reports.
Lessons Learned
Reviewed and approved knowledge base fed by audits, incidents and actions.
Compliance Review Meetings
Scheduled reviews with invitations, agendas, decisions and follow-up actions.
Action Management
Owners, due dates, escalation and verified closure for actions from every module.
Incident Management questions
What kinds of incidents can I track?
Any kind. Incident types and severities are configurable, so safety events, quality deviations, security incidents and customer complaints can all live in the same register with their own classification.
Can an incident be closed without a corrective action?
No. A completed corrective action is required before an incident can be closed. Preventive actions are optional and can be added alongside it.
How do incidents connect to the rest of the platform?
Corrective and preventive actions appear in the shared Action Management hub, incidents can be discussed in Compliance Review Meetings, and any incident can be turned into a Lessons Learned record.
Bring incident management into one environment
Start a free trial, or see which plan includes the modules your program needs.